People need to work on not becoming immediately defensive when they’re called on shit. Take a few moments to actually think and not react. Don’t give excuses. Don’t give reasons. Consider what this other person is saying first. And if you find that hey, you WERE being shitty, apologize. Don’t try to lessen your blame or cheapen your apology with excuses. Just say sorry and fix the problem.

(via causebaby--yournotalone)